Boston Networks utilizes a system that allows our helpdesk support team to remotely monitor and manage your computer systems. This means that many times our team can spot and rectify computer issues before you even become aware of them thus saving you from unnecessary downtime. Other times, our technicians can remote into your computers to diagnose and resolve issues quicker than it would take for someone to come to your office.Additionally, many times problems can be identified and resolved automatically before you even know the problem existed. This is accomplished using our remote monitoring and management system or RMM. With remote support, our team can resolve IT issues quickly so that you can get back to being productive. Our goal is to keep your IT systems running smoothly to help prevent productivity loss.